Cancellation policy (in case of CANCELLATION ONLY) A. Cancellations MUST be made IN WRITING (via e-mail, fax: +39 - (0)577-280782 or registered mail). B. Cancelled reservations will be charged as follows: B.1) a penalty of 30% of the total price will be charged in any case. B.2) within 7 days of date of service, 100% of the total price will be charged. C) During the Palio celebrations (June 27-July 4 and August 11-August 18) Cancelled reservations will be charged as follows: C.1) a penalty of 50% of the total price will be charged in any case. C.2) within 15 days of date of service, 100% of the total price will be charged.