These terms and conditions and the web-based booking form constitute the entire Agreement concerning the provision of any service contracted (“Service”) between you and We Drive You Tuscany. Completion of the booking form and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.

1. Definitions
“WDU” means We Drive You Tuscany whose registered office is Via della Sapienza, 14 - 53100 Siena - Italy - Partita IVA 01364000529; www.wedriveyou.it and email: info@wedriveyou.it

“you” and “your” means any individual, company or other business who places the booking with us.

2. Booking
2.1 You must allow sufficient time when booking your transfer to allow for the check-in times required by your airline and for any delays caused by traffic conditions. WDU shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.
2.2 You must order a suitable car size for the number of passengers and luggage. WDU cannot guarantee to carry excessive amounts of luggage. Please note that a child, no matter what age, counts as one passenger.
2.3 If you need to transport a wheelchair please specify this at the time of booking.
2.4 If you need a child seat please specify this at the time of booking

3. Prices & Payment
3.1 WDU will email you a quotation based on the information supplied by you. Unless otherwise stated all prices are inclusive of VAT. WDU may amend the quotation if there is any change to the original itinerary, the number of passengers, the type or size of vehicle required, or services booked.
3.2 In case of airport/train transfers, the quotation will include a 30 minute waiting period after the advertised landing time and the cost of 1/2-hour car parking. WDU will charge for waiting time and parking at its standard rates after the initial 30-minute period has expired. WDU will endeavour to check for flight/train delays before the driver leaves for the airport but shall be under no obligation to do so.
3.3 If you accept the quotation, you are required to complete the booking form with a credit card number as a guarantee. You will then receive confirmation of your booking by email. Please check your booking confirmation carefully and inform WDU promptly of any errors. WDU shall not be responsible for any delays caused or costs arising from your failure to provide WDU with correct information.
3.5 Payment is be made by credit card (subject to a 5% surcharge) or cash directly to the driver at the end of the booked service. If paying by card, please make sure to inform WDU on confirmation of your booking.

4. The Service
4.1 You shall be responsible for the behaviour of all the passengers in the vehicle during the journey. You will be charged cleaning costs in the unlikely event of the vehicle being soiled by any passenger.
4.2 Eating, drinking and/or smoking in the cars are not permitted.
4.3 All children travelling during the journey should be restrained in a manner appropriate to their age, weight and height.
4.4 WDU will not carry more passengers than its insurance or licensing allows.
4.5 WDU is not responsible for personal items and objects left in the vehicles while guests partake in booked activities.

5. Cancellations
5.1 Cancellations MUST be made IN WRITING (via e-mail, fax: +39 - (0)577-280782 or registered mail).
5.2 Cancelled reservations will be charged a handling fee as follows:
5.2.1) up to 7 days before the date of service, 20% of the total price will be charged.
5.2.2) 7 days o less before the of date of service, 100% of the total price will be charged.
5.3 Cancellations during the Palio celebrations (June 27-July 4 and August 11-August 18) will be charged a handling fee as follows:
5.3.1) up to 7 days before the date of service, 50% of the total price will be charged.
5.3.1) 15 days o less before the of date of service, 100% of the total price will be charged.
Cancellation fees will be charged automatically to the credit card supplied on booking.

6. Liability
6.1 WDU shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall WDU be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatever.
6.2 All luggage is carried entirely at your risk.
6.3 WDU shall be entitled to cancel all services in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control. If the car breaks down during your journey WDU will endeavour to arrange an alternative car to complete the journey as soon as practicable.
6.4 You shall indemnify WDU against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party.
6.5 Neither party excludes or limits its liability for death or personal injury caused by negligence, or for wilful default or fraudulent misrepresentation, or otherwise in any manner unenforceable by any applicable law.

7. Termination
7.1 WDU will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence or abuse by you or by any passenger in your party and we will ask all passengers to vacate the vehicle as soon as it is safe to do so. No refunds will be given if the journey is terminated part way through the hire.

8. Miscellaneous
8.1 WDU may subcontract its obligations under this Agreement. You shall not assign, transfer or delegate any of your rights or obligations under this Agreement.
8.2 WDU may change these terms and conditions at any time by posting changes online at www.wedriveyou.it . Please review these terms and conditions regularly to ensure that you are aware of any changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.
8.3 WDU shall store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998.
8.4 This Agreement and any accompanying quotation represents the entire agreement between you and WDU in relation to its subject matter. If there is any discrepancy between the terms of this Agreement and the quotation, the terms of this Agreement shall prevail.

9. Disputes
9.1 This Agreement shall be construed in accordance with Italian law and you and WDU each agree to submit to the exclusive jurisdiction of the Italian Courts in respect of any dispute or claim arising out of or in connection with this Agreement.

10. Complaints
10.1 If you experience an issue, please notify WDU immediately. WDU will do its uttermost best to resolve any issues that may arise during the provision of the service.
10.2 Any complaint is to be made in writing by email to: info@wedriveyou.it. We take our customers seriously and we aim to reply to any complaint within 48 hours, however circumstances might be that we are not able to deal with your complaint within this time frame and we may take up to 14 days to reply.